Return's and Shipping Policy's
Shipping cutoff for all carriers is 3:00pm MST 5:00pm EST, any orders received after this time will ship the next business day by 3:00pm MST. We are open Monday - Friday 9am - 3:30pm MST, except for the holidays listed below.
2021 Holiday Schedule (Closed- No Shipping These Days)
|1||January – 1||Monday||New Year’s Day|
|2||January – 18||Monday||Martin Luther King Jr. birthday|
|3||February – 15||Monday||Washington’s birthday|
|4||May – 31||Monday||Memorial Day|
|5||July – 5||Monday||Independence Day|
|6||September – 6||Monday||Labor Day|
|7||October – 11||Monday||Columbus Day|
|8||November – 11||Thursday||Veterans’ Day*|
|9||November – 25||Thursday||Thanksgiving Day|
|10||December – 24||Friday||Christmas Holiday|
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We take pride in our customers and their loyalty! If you are not happy for any reason, you may return the unused portion of the product for a full refund. You can submit a Return Request in your account by logging in and going to "My Account" -> "Orders" Find your order under "Orders" and click on the link that says "Returning Items?" From here you can submit a return request for your item(s).
Return shipping cost will need to be covered by the customer. Wonderful customer service is what we strive for please call us at 888-300-8623 if you have any questions. Please click this link for a printable return instruction sheet. You can return your products to us at:
230 W Airport RD
Heber City, UT 84032
Please make sure to include your name and order number to make sure you get credit for the return. For more information on our refund policy please click here https://ilashstore.com/refund-policy/ .